Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Luuk mobile application and luuk.ng website (together, the "Services"), operated by Luuk Market Nigeria Limited ("Luuk", "we", "us"). By creating an account or using the Services, you agree to be bound by these Terms.

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1. Eligibility

You must be at least 18 years old and able to form a legally binding contract under Nigerian law to use Luuk. By registering, you confirm that the information you provide is accurate and that you meet these requirements.

2. Your Account

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• Sellers may be required to complete identity verification (KYC), including BVN/NIN confirmation, before listing items or withdrawing funds.
• You agree to notify us immediately of any unauthorised use of your account.

3. Buying on Luuk

• When you place an order, your payment is held in Luuk Lock escrow — not released to the seller — until you confirm delivery or a dispute is resolved in the seller's favour.
• You may negotiate a price with a seller before checkout through the in-app offer feature. Once both parties agree, the agreed price becomes binding for that transaction.
• You are responsible for inspecting items upon delivery before confirming receipt. Confirming delivery releases payment to the seller and limits your ability to dispute the transaction afterward.

4. Selling on Luuk

• Sellers must accurately represent items in listings and videos. Misrepresentation — including selling counterfeit, stolen, or prohibited goods — is grounds for immediate account suspension.
• Sellers must ship confirmed orders within the dispatch window shown in the app and provide valid tracking information.
• Luuk deducts a service fee from each completed transaction before payout; the applicable fee is shown in-app before you confirm a sale.
• Repeated disputes, fraud, or failure to fulfil confirmed orders may result in suspension or permanent removal from the platform.

5. Luuk Lock Escrow

Luuk Lock financial services are provided in partnership with CBN-regulated payment processors and licensed financial institutions. Funds held in escrow are not deposits and are not insured by the NDIC. Escrow exists solely to hold transaction funds between a buyer's payment and a seller's confirmed delivery, and is not a savings or investment product.

How escrow funds move

Buyer pays → funds held in escrow → seller ships with tracking → buyer confirms delivery → funds released to seller. If a dispute is raised, funds remain locked until resolved.

6. Negotiation & Pricing

Prices offered, countered, or agreed through the in-app negotiation feature are binding once both parties accept. Luuk is not a party to the negotiated price and is not responsible for a buyer's or seller's decision to accept or reject an offer.

7. Disputes

If an item does not arrive, or differs materially from what was shown in the listing video, the buyer may raise a dispute before confirming delivery. Luuk's trust & safety team reviews evidence from both parties and makes a binding decision on the release or refund of escrowed funds. Decisions are made in good faith based on the evidence available and are final for the purposes of the escrow release.

8. Luuk Coins

Luuk Coins are a non-transferable, non-cash loyalty reward earned through in-app activity such as watching videos, completing purchases, and leaving reviews. Coins have no cash redemption value outside the discounts described in the app, may expire under the conditions stated in-app, and may be revoked in cases of fraudulent activity.

9. Prohibited Conduct

• Listing counterfeit, stolen, illegal, or restricted goods.
• Attempting to move a transaction off-platform to avoid escrow protection or service fees.
• Creating multiple accounts to manipulate ratings, reviews, or Luuk Coins.
• Harassment, fraud, or any attempt to circumvent identity verification.
• Uploading misleading product videos that misrepresent an item's condition, function, or authenticity.

Violation of these Terms may result in warning, suspension, permanent ban, withheld payouts pending investigation, and reporting to relevant authorities where required by law.

10. Intellectual Property

You retain ownership of content you upload (videos, photos, descriptions) but grant Luuk a non-exclusive, royalty-free licence to host, display, and promote that content within the Services. The Luuk name, logo, and app design are the property of Luuk Market Nigeria Limited and may not be used without permission.

11. Limitation of Liability

Luuk provides the platform connecting buyers and sellers; we are not the manufacturer or owner of items sold. To the maximum extent permitted by Nigerian law, Luuk is not liable for indirect, incidental, or consequential damages arising from your use of the Services, beyond the value of funds actively held in escrow for a disputed transaction.

12. Termination

You may delete your account at any time from Settings. We may suspend or terminate accounts that violate these Terms, with or without notice, particularly in cases of fraud or risk to other users.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes not resolved through Luuk's internal dispute process shall be subject to the jurisdiction of the courts of Nigeria.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the app before they take effect. Continued use of Luuk after changes take effect constitutes acceptance of the updated Terms.